Question 1

When do pre-orders ship?

Accepted Answer

Pre-orders begin shipping on a rolling-out basis starting February 2019

Question 2

How do I operate the Ultimat?

Accepted Answer

Simple! We have 3 buttons to cycle through the different modes and a number pad to set the timer.

Question 3

How do I clean the Ultimat?

Accepted Answer

Wipe down the mat portion of the product with a damp cloth, then wipe dry. Do not wipe over electronics unit and LED strip.

Question 4

What if my Ultimat doesn't turn on?

Accepted Answer

Try to swap the battery with a new 9V battery, if this does not work - please contact customer support.

Question 5

Will there be more color variations in the future?

Accepted Answer

Yes! We're looking to expand our product line by 2020.

Frequently asked questions