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FAQ

  • When do pre-orders ship?
    Pre-orders begin shipping on a rolling-out basis starting February 2019
  • How do I operate the Ultimat?
    Simple! We have 3 buttons to cycle through the different modes and a number pad to set the timer.
  • How do I clean the Ultimat?
    Wipe down the mat portion of the product with a damp cloth, then wipe dry. Do not wipe over electronics unit and LED strip.
  • What if my Ultimat doesn't turn on?
    Try to swap the battery with a new 9V battery, if this does not work - please contact customer support.
  • Will there be more color variations in the future?
    Yes! We're looking to expand our product line by 2020.
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